What training and support do we get?
In short
Role-based training in Arabic or English before go-live, and a local support team in Cairo afterwards.
Training is organised by role: administrators, key users and field teams each learn the parts of RA-Core they will use, in Arabic or English.
After go-live, the KMK support team in Cairo answers questions, resolves issues and keeps your system up to date. The support arrangement is set out in your proposal.