Maintenance helpdesk and work order software
A single front door for maintenance requests
Requests are logged as tickets with the location, asset, category and priority. The helpdesk converts them into work orders and assigns the right technician or subcontractor.
- Categories such as HVAC, electrical, plumbing and fire fighting
- Priorities and status tracking from open to closed
- Related tickets for the same asset
Dashboards that show where help is needed
The corrective maintenance dashboard groups tickets by status, category and site, so managers see backlogs at a glance and can move people where they are needed most.
Corrective maintenance dashboard
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Frequently asked questions
Can subcontractors receive work orders?
Yes. Work orders can be assigned to in-house technicians or to subcontractors, and their costs are recorded against the job.
Are spare parts deducted from stock?
Yes. Materials issued for a work order reduce inventory and are charged to the job and its cost centre.
How are maintenance tickets handled?
Each fault becomes a ticket, then a work order assigned to a technician or subcontractor, and stays open until it is closed with its cost recorded.